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Cardiff Tenants

This site is for Council tenants and leaseholders to have their say about our services. We will use this space to keep you up to date on the latest news and changes. We will also let you know about events and how you can get involved.

This is also your site - you can email us about the issues that matter to you. Register today and you can have your say by taking part in opinion polls and surveys on issues such as repairs, service charges and so on. By registering we can make sure that you are kept informed of events taking place in your area and changes that will affect you.

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Tenants' Conference

Cardiff Council is holding their second annual Tenants’ Conference on Tuesday 4th October 2016 and we want you to attend.

The theme of this year’s conference is New Horizons. We’re looking for new ways of engaging with the Council, and with the services we provide as your landlord, and we want to hear your views.

The conference will feature a variety of workshops, including:

First Session

  • Passport to Training

  • Volunteering

  • Getting Involved

  • Mystery Shopping
Second Session

  • Get Connected

  • Best Deal Energy Workshop

  • Money Advice
When confirming your attendance, please let us know which workshops you would be interested in attending. You can attend one from each of the two sessions.

 A free buffet lunch will be provided and all attendees will be entered into a free raffle. 

This is your opportunity to come along and share your view, help improve services and meet other tenants.

Travel costs (bus fares, and in special circumstances, taxi fares) will be refunded. 

If you’re interested in attending, or if you want some more information about the conference, or any of the work that we do, then please email us at tenantparticipation@cardiff.gov.uk or call 029 20537511.



Added by David Griffiths on 16 Sep 2016

Annual Tenant Satisfaction Survey

The Annual Tenant Satisfaction Survey is being sent out to a random sample of over 4000 tenants of Cardiff Council. If you receive the survey and complete you will be entered into our prize draw with a chance to win £200, £100, or £50.

The main purposes of this survey are:

  • To find out whether you are satisfied with our housing services

  • To monitor Cardiff Council’s performance as a landlord

  • To find out about the improvements you would like us to make.
  • The survey allows us to get a clearer of picture of where we are doing well, and where we improve. The results will be published in Tenants’ Times, on Cardiff Tenants website (www.cardifftenants.co.uk), and presented at Tenants’ Voice.

    If you need help with completing the survey you can go to your local Hub or you can phone us on 02920 537511.

    Remember: if you complete and return the survey you will be entered into our prize draw to win £200, £100, or £50.


    Added by David Griffiths on 23 Aug 2016

    TP Team Win At TPAS Awards!

    Awards!The Tenant Participation Team were recently awarded third place in the Team of the Award at the Tenant Participation Advisory Service (TPAS) Cymru awards.

    They were the highest placed TP team in the award category, which is a national award open to all landlords across Wales.

    The team were thrilled with the award, which recognises the work they have done over the past year trying to improve services for tenants and leaseholders of Cardiff Council.

    The judges were impressed by the dedication and innovation that the team have shown, and the team are now looking forward to winning more awards at the Welsh Tenants’ Federation awards, and the Chartered Institute of Housing awards.


    Added by David Griffiths on 05 Aug 2016

    What's On - October 2016

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