Welcome to the Cardiff Tenants website - have your say and get involved

Cardiff Tenants

This site is for Council tenants and leaseholders to have their say about our services. We will use this space to keep you up to date on the latest news and changes. We will also let you know about events and how you can get involved.

This is also your site - you can email us about the issues that matter to you. Register today and you can have your say by taking part in opinion polls and surveys on issues such as repairs, service charges and so on. By registering we can make sure that you are kept informed of events taking place in your area and changes that will affect you.

Our Blog

Annual Tenant Satisfaction Survey

The Annual Tenant Satisfaction Survey is being sent out to a random sample of over 4000 tenants of Cardiff Council. If you receive the survey and complete you will be entered into our prize draw with a chance to win £200, £100, or £50.

The main purposes of this survey are:

  • To find out whether you are satisfied with our housing services

  • To monitor Cardiff Council’s performance as a landlord

  • To find out about the improvements you would like us to make.
  • The survey allows us to get a clearer of picture of where we are doing well, and where we improve. The results will be published in Tenants’ Times, on Cardiff Tenants website (www.cardifftenants.co.uk), and presented at Tenants’ Voice.

    If you need help with completing the survey you can go to your local Hub or you can phone us on 02920 537511.

    Remember: if you complete and return the survey you will be entered into our prize draw to win £200, £100, or £50.


    Added by David Griffiths on 23 Aug 2016

    TP Team Win At TPAS Awards!

    Awards!The Tenant Participation Team were recently awarded third place in the Team of the Award at the Tenant Participation Advisory Service (TPAS) Cymru awards.

    They were the highest placed TP team in the award category, which is a national award open to all landlords across Wales.

    The team were thrilled with the award, which recognises the work they have done over the past year trying to improve services for tenants and leaseholders of Cardiff Council.

    The judges were impressed by the dedication and innovation that the team have shown, and the team are now looking forward to winning more awards at the Welsh Tenants’ Federation awards, and the Chartered Institute of Housing awards.


    Added by David Griffiths on 05 Aug 2016

    Ask Cardiff 2016

    Cardiff residents are being asked for their views on Council services and their overall satisfaction with the city.


    Ask Cardiff is the Council’s largest survey and has gathered the views of residents annually since 2005.  It is a chance for people to share their opinion about the city they live in, and what they think about services provided by the Council.


    This year, the survey has a particular focus on people’s wellbeing – their happiness and healthiness in everyday life, as well as the Council’s budget for 2017/18. Ask Cardiff 2016 will set out some initial questions about the budget and the results will inform specific proposals which will be consulted on in the Autumn.

    The survey is available to complete online (www.cardiff.gov.uk/askcardiff www.caerdydd.gov.uk/holicaerdydd) or hard copies are available in community buildings across the city.


    Everyone who responds to this year’s survey will have the chance to be entered into a prize draw to win a range of prizes donated by companies and organisations across the city. Visit www.askcardiff.com/info for further details of the prize draw and where to collect and return the paper version of the survey.


    The closing date for Ask Cardiff 2016 is Sunday, September 11, 2016.


    Added by David Griffiths on 04 Aug 2016

    What's On - August 2016

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